We want your donation to be as convenient as possible, which is why we offer Donor EXPRESS, an online process where you can answer the pre-donation screening questions in advance.
A few quick reminders: You must complete Donor EXPRESS the same day as your donation. For best performance, clear your browser’s cache before starting.
If you have any issues with Donor EXPRESS or need assistance, please call us 877-340-8777.
Please review the blood donor educational materials and list of medications/countries below.
If Donor EXPRESS won’t work for you, please come in to donate anyway! Your blood donation is needed, and you’ll be able to answer the questionnaire when you arrive.
It is a computer assisted self interview or CASI program that allows blood donors like you to answer required health history questions independently, in a setting or at a time that’s convenient for you. Donor EXPRESS is now conveniently enabled for smartphones and tablets.
You can access Donor EXPRESS on the day of your donation. You’ll answer health history questions confidentially and receive a QR Code to present to your screener. You’ll save, download, or screenshot the QR Code and show it to your screener on your smartphone or tablet. You may opt to print the code and bring it with you to your donation.
No. You will continue to have the option to complete your health history interview with a staff member at the time of your donation.
Your health history questions can only be completed the same day of your donation. Questionnaires completed prior to midnight the day of donation will be invalid, and you will have to repeat the interview at the time of your donation.
No, not usually. A member of our staff will scan your Donor EXPRESS form and review your responses. In rare instances, you may have to answer the questions again at the time of donation if:
We make Donor EXPRESS available, securely through standard protocols, to all internet users. However, access may be restricted on some employers’ or service providers’ networks, for reasons of their own. If you have difficulty accessing or completing the Donor EXPRESS questionnaire, please contact the technical support team at your organization or provider. We cannot provide technical support outside of our own network boundaries.
You will have the opportunity to go back and correct your answers at any time during the interview process by selecting the “Review Answers” button. If you have already completed the interview and obtained your Donor EXPRESS QR Code, you should notify our staff of your desire to change an answer.
Using Donor EXPRESS, you can skip a question and review it with our staff at the time of your donation.
We realize our donors sometimes face scheduling issues that can interfere with their appointments. However, because your questionnaire responses must be answered on the day of your donation, you will need to answer them again on the day you are able to donate.
Our customer service representatives are available to assist with your questions. Call 877-340-8777, Monday through Thursday, 8 a.m. to 7:30 p.m., or Friday, 8 a.m. to 4:30 p.m. If you are completing the questionnaire at another time of day and have a question that isn’t addressed above, you may either finish your questionnaire as best as you can and bring the code in to see if it can be used when you donate, or wait to complete the questionnaire at a time when our customer service representatives are available.
